Shipping Times
- We strive to process and dispatch orders within 2 business days from the date of purchase. Shipping times may vary based on product availability, location, and shipping method.
- Estimated delivery times within Australia are typically between 6 to 9 business days after dispatch. International orders may take longer.
Shipping Costs
- Shipping costs are calculated based on the delivery location and the selected shipping method. These costs will be displayed during the checkout process before finalizing your order.
Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.
Delivery Address
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or non-delivery due to inaccurate or incomplete address information.
Customs and Duties
- For international orders, please note that you may be responsible for customs duties, taxes, or other fees upon arrival in your country. These charges are not included in our shipping fees and are the responsibility of the recipient.
Delivery Issues
- If you experience any issues with your delivery, please contact our customer support at office@nutramend.com.au within 14 days of receiving your shipping confirmation email.
Change of Shipping Address
- If you need to change your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that we’ll be able to make changes, but we’ll do our best to assist you.
Shipping Restrictions
- We currently ship within Australia and to select international destinations. Some products may have shipping restrictions due to regulations or shipping limitations.
Changes to Shipping Policy
- We may update this Shipping Policy as necessary. Changes will be effective upon posting on our Site.